Terms of Business

 
 

Last updated: January 2026

1. Introduction

These Terms of Business govern the provision of services by Orcas Systems Ltd (trading as Boiler Rapid Repair) ("we", "us", "our") to our clients ("you", "your"). By engaging our services, you agree to be bound by these terms.

Registered Address: 2-4 Holland Drive, Belfast, BT5 6EH
Telephone: 02890 655551
Email: info@boilerrapidrepair.com

2. Services

We provide professional heating and plumbing services, including installation, maintenance, and repair, to both domestic (B2C) and non-domestic (B2B) clients. Full details of services will be outlined in individual quotations or agreements.

3. Quotations & Pricing

  • All quotations are valid for 30 days unless otherwise stated.

  • Prices are exclusive of VAT unless specified.

  • Any additional work outside the agreed scope will be subject to further quotation and charge.

  • A minimum charge of £42.50 (excluding VAT) applies to all site visits and works unless otherwise agreed in writing.

4. Deposits

  • We reserve the right to request a deposit prior to confirming any booking, particularly for new customers or higher-value works.

  • Deposit requirements and terms will be clearly communicated at the time of booking.

  • Failure to pay a requested deposit may result in the cancellation of the booking.

5. Payment Terms

  • Payment is due within 30 days of invoice date, unless otherwise agreed in writing.

  • We reserve the right to charge interest on overdue invoices at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended).

  • We may also claim fixed compensation and reasonable recovery costs as permitted under the same legislation.

  • We reserve the right to suspend services, withhold certificates, or refuse future work where payment is overdue.

6. Cancellations & Late Notice

  • Clients may cancel or reschedule appointments by providing reasonable notice.

  • Where a booking is cancelled with 24 hours or less notice prior to the scheduled engineer visit, we reserve the right to charge:

    • A minimum fee of £42.50 (excluding VAT), or

    • For jobs valued at more than £250, 20% of the total job value,
      whichever is greater.

  • If we attend site and are unable to carry out the work due to no access, unsuitable conditions, or the client not being present, the above charges shall also apply.

7. Consumer Cancellation Rights (B2C Only)

  • Where you are a consumer and enter into a contract with us at a distance (e.g. online, by phone, or by email), you have a legal right to cancel the contract within 14 days ("cooling-off period") under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  • If you request that we commence work within this 14-day period, you expressly acknowledge and agree that:

    • You waive your right to cancel once the services have been fully performed.

    • If you cancel after work has commenced, you will be liable to pay for any work carried out up to the point of cancellation.

  • Our cancellation and late notice charges (Section 6) will continue to apply where applicable, including where insufficient notice is provided.

8. Access & Attendance

  • You must provide safe, unobstructed, and timely access to the site at the agreed appointment time.

  • If access is not provided or work cannot proceed due to site conditions beyond our control, we reserve the right to charge for attendance.

9. Client Responsibilities

  • You must ensure that all relevant and accurate information is provided prior to works commencing.

  • You are responsible for obtaining any necessary permissions, consents, or approvals required for the works.

10. Materials & Delays

  • We shall not be liable for delays arising from factors outside our reasonable control, including but not limited to supplier delays, material shortages, or unforeseen site conditions.

11. Retention of Title

  • All materials and goods supplied by us shall remain our property until full payment has been received.

  • We reserve the right to recover or remove such goods in the event of non-payment.

12. Liability

  • We shall carry out all services with reasonable care and skill in accordance with industry standards.

  • We shall not be liable for any indirect, consequential, or economic loss.

  • Our total liability shall be limited to the value of the services provided.

13. Warranty

  • Any workmanship warranty will be provided as specified within your quotation or invoice.

  • Warranty does not apply to defects arising from misuse, lack of maintenance, third-party interference, pre-existing faults, or fair wear and tear.

14. Health & Safety

  • We reserve the right to refuse to commence or to cease work where, in our reasonable opinion, site conditions are unsafe or non-compliant with applicable regulations.

15. Photographic Evidence

  • We reserve the right to take photographic records before, during, and after works for quality control, record-keeping, and dispute resolution purposes.

16. Force Majeure

We shall not be liable for any failure or delay in performance resulting from events beyond our reasonable control.

17. Governing Law

These terms shall be governed by and construed in accordance with the laws of Northern Ireland, and the parties submit to the exclusive jurisdiction of the courts of Northern Ireland.

18. Amendments

We reserve the right to amend these Terms of Business at any time. The most current version will be published on our website.