Privacy Policy

 
 

Orcas Systems Ltd
Trading as Boiler Rapid Repair
Last updated: January 2026

1. Introduction

Orcas Systems Ltd (“we”, “us”, “our”), trading as Boiler Rapid Repair, is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

This policy applies to personal data collected through:

2. Who We Are

Orcas Systems Ltd
2–4 Holland Drive
Belfast
BT5 6EH
United Kingdom

Email: info@boilerrapidrepair.com
Telephone: 02890 655551

We are the data controller for the personal data we collect.

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

Customer & Enquiry Information

  • Name

  • Address

  • Email address

  • Telephone number

  • Details relating to your heating or plumbing enquiry

Service & Transaction Information

  • Appointment details

  • Work carried out

  • Service history

  • Payment information (processed securely via third-party providers)

Website Data

  • IP address

  • Browser type and version

  • Pages visited

  • Time and date of visit

  • Usage data collected via cookies (see Section 10)

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

Contractual Necessity

To provide quotations, carry out repair and installation services, and manage appointments.

Legal Obligation

To comply with legal requirements such as tax, accounting and safety regulations.

Legitimate Interests

To manage our business effectively, maintain service records, improve our services and respond to enquiries.

Consent

Where you opt in to receive marketing communications (you may withdraw consent at any time).

5. How We Use Your Data

We use your personal data to:

  • Respond to enquiries

  • Provide repair, installation and maintenance services

  • Arrange and confirm appointments

  • Issue invoices and maintain service records

  • Improve our services

  • Comply with legal and regulatory requirements

We do not sell your personal data to third parties.

6. Sharing Your Data

We may share your personal data with:

  • Professional advisers (e.g. accountants)

  • IT and software service providers

  • Payment processing providers

  • Regulatory authorities where legally required

All third parties are required to respect the security of your personal data and process it in accordance with the law.

7. Data Retention

We retain personal data only for as long as necessary.

Typical retention periods include:

  • Customer service records: up to 6 years (for legal and tax purposes)

  • Financial records: minimum 6 years

  • Marketing data: until consent is withdrawn

After this period, data will be securely deleted or anonymised.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure IT systems

  • Password-protected devices

  • Restricted access to data

  • Secure disposal of documents

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time (where processing is based on consent)

To exercise your rights, please contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk

10. Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyse website traffic

  • Enhance user experience

Cookies do not give us access to your computer or personal information beyond what you choose to provide.

You can control cookies through your browser settings.

11. Marketing Communications

We may send marketing communications where:

  • You have requested information from us

  • You have consented to receive marketing

You can unsubscribe at any time by contacting us or using the unsubscribe link in any email communication.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page.