Heatcare, what will it do for you?

A Heatcare service plan is designed to give you complete peace of mind with year round servicing and repair cover, including all parts and labour for a fixed monthly charge of £12.50. In addition to knowing that you're covered if anything goes wrong with your boiler, we guarantee to be with you within 24 hours of you letting us know.



  • Continuous cover year to year (when you pay by Direct Debit)

  • No claims forms to fill in

  • Inclusive annual service and safety check

  • Unlimited call outs and repairs

  • No excess to pay

  • No unexpected repair costs

  • Approved, accredited and experienced engineers

  • 24 hour call out included*

  • Dedicated portal for reporting breakdowns


Before we can approve your boiler for the Heatcare service plan we must carry out an initial inspection and service to ensure it is in full working order. This costs the same as a standard service on your boiler, our services start from just £40 plus VAT. As long as your boiler doesn't need any additional parts or labour, we can get you started on your Heatcare plan, you’ll never need to pay for parts, servicing or labour again.


The Heatcare plan costs just £12.50 per month when paying by direct debit, choosing to pay this way also means that your plan will automatically renew each year, so you're always covered. We'll remind you when you're Heatcare anniversary is coming up so that we can arrange your annual service (included in your plan). 

If you choose to pay by cheque your plan will cost £170 each year, and you'll need to renew before the end date of your plan is reached to avoid paying any additional fees.

See our terms and conditions below for more information:


* We will attend the property within 24 hours of the initial breakdown being reported if it has been reported between Monday & Thursday (excluding public and bank holidays), breakdowns reported Friday - Sunday will be attended as soon as possible (usually within 24 hours of the report, at the latest we will attend on the next working day).